Return Policy
This Return Policy governs the conditions under which GREGOIRE ENTERPRISES SRL accepts or denies the return of digital products and online masterclass courses purchased through the website gregoire.ro.
By purchasing products or services offered on this website, you agree to this Return Policy.
1. Digital Products
1.1. Nature of Digital Products
The digital products offered by GRÉGOIRE Academy consist of informational materials provided in electronic format (.pdf) and are automatically delivered via email immediately after payment confirmation. Due to the nature of these products, once downloaded or accessed, digital products cannot be returned.
1.2. Exclusion of the Right to Return
According to applicable legislation (OUG No. 34/2014 on Consumer Rights), digital products delivered in an intangible format (electronic format) that have been downloaded or accessed are not subject to the right of return. Therefore, once you access the digital file provided by GRÉGOIRE Academy, you waive your right to withdraw from the contract.
1.3. File Resending
If the purchased digital product has not been accessed and a technical error prevented file download, the buyer must immediately notify us via email at contact@gregoire.ro, specifying the order number and the encountered issue.
If the buyer provides an incorrect email address, they must notify GREGOIRE ENTERPRISES SRL immediately. If the difference between the provided and correct email addresses is minor (e.g., a typo), and the file has not been accessed on the incorrect address, GREGOIRE ENTERPRISES SRL will resend the file to the correct address within 24 business hours. In cases where the differences are significant or if the file has already been accessed, GREGOIRE ENTERPRISES SRL reserves the right to deny file resending to another email address.
2. Online Masterclass Courses
2.1. Nature of Online Courses
Online masterclass courses are informational services conducted over a specified period, as indicated in the description of each course. Participation in these courses takes place via the Google Meet platform.
2.2. Exclusion of the Right to Return
Purchases for online masterclass courses are final and are not eligible for returns.
2.3. Rescheduling Policy
If the buyer notifies GREGOIRE ENTERPRISES SRL at least 5 business days before the course start date about their inability to attend, they will have the option to reschedule for a future session at no additional cost.
If the notification is made less than 5 business days before the course start date or if the participant decides to withdraw during the course, rescheduling will no longer be possible, and the participation fee will not be refunded.
2.4. Cancellation by the Organizer
GREGOIRE ENTERPRISES SRL reserves the right to cancel any online masterclass session before it begins. In such cases, buyers will be notified via email and offered the option to reschedule for a future session or request a full refund. Refunds will be processed within 72 business hours.
3. Rescheduling Procedure
In exceptional cases where rescheduling is permitted as outlined above, the buyer must contact GREGOIRE ENTERPRISES SRL via email at contact@gregoire.ro and provide the necessary details, including the order number and the reason for the request. Requests will be processed within a maximum of 3 business days.
This Return Policy applies to all digital products and online masterclass courses offered through gregoire.ro.